Responsiveness

• Priority Response for emergency service requests. Imaging Technologies' paging network and service call escalation procedures will ensure the prompt dispatch of your technician.
• 1 Hour Phone Response to assist you and to keep you apprised of our on-site arrival time. You will always be informed.
• Service Response Time to average less than 4 hours quarterly
• Service - 24 hours a day. 7 days a week - when you need us, we will be there.

Reliability

• Knowledgeable Technical Support is one phone call away. Complex Equipment requires expertise. Imaging Technologies' factory trained service technicians are not only supported by our own knowledge database, but by the manufactures' technical specialists as well.
• Systems Check on your equipment during each and every visit, as well as at regularly scheduled intervals to maintain maximum uptime.
• Detailed Equipment History Reports are available upon request. We welcome your inspection of our service performance and its impact on your equipment reliability.
• Measure Up Time - We Track the percentage of the business month that your equipment is up and running.

Relationship

• "No Hassle" Exchange of your equipment with a comparable model if your system does not per- form to specification and cannot be repaired to satisfaction.
• 60 Day Satisfaction Policy in the event that you are not completely satisfied with your choice. We will credit you 100% of your purchase toward the acquisition of a Imaging Technologies product of equal or greater value.
• Free Loaner Equipment at your request for those rare occasions when your system cannot be re- paired on-site.
• Modification Upgrades will be made available to you as released by the manufacturer. You'll be up to date and benefit from the latest engineering enhancements.

Inspection

• Independent Satisfaction Surveys are performed monthly by sampling our customer base. These surveys provided you with a voice on our sales, service, and administrative performance. Our employees' compensation is influenced by your level of satisfaction.
• Imaging Technologies' Customer Care Center is here for you if you feel you are not receiving the level of service you expect and deserve. The Customer Care Center works for YOU to set things straight.