1-Hour Phone Response

Average response time
of less than 4 hours

Our “No Hassle”
Exchange Policy

60-Day / 100%
Satisfaction Policy

Available 24 hours,
7 days a week

Responsiveness - Meeting Your Productivity Needs

• Priority response for emergency service requests. Imaging Technologies’ paging network and service call escalation procedures will ensure the prompt dispatch of your technician.
• Guaranteed 1-Hour Phone Response to assist you and to keep you apprised of our on-site arrival time. You'll always be informed.
• Guaranteed response time to average less than 4 hours annually.
• Service - 24 hours a day, 7 days a week - when you need us, we will be there.

Reliability - Supporting You Proactively

• Knowledgeable technical support is one phone call away. Complex equipment requires expertise. Imaging Technologies’ factory trained service technicians are not only supported by our own knowledge database, but by the manufacturer's technical specialists as well.
• Systems check on your equipment during each and every visit, as well as at regularly scheduled intervals to maintain maximum uptime.
• Scheduled preventative maintenance calls to maximize uptime.
• Detailed Equipment History Reports are available upon your request. We welcome your inspection of our service performance and its impact on your equipment reliability.

Relationship - Ensuring a Long-Term Partner

• “No Hassle” Exchange of your equipment with a comparable model if your system does not perform to specification.
• 60 Day Satisfaction Policy is offered in the event that you are not completely satisfied with your choice. We will credit 100% of your purchase price toward the acquisition of a Imaging Technologies product of equal or greater value.
• Free Loaner Equipment at your request for those rare occasions when your system cannot be repaired onsite.
• Modification Upgrades will be made available to you as released by the manufacturer. You'll be up-to-date and benefit from the latest engineering enhancements.

Inspection - Providing You With a Voice

• Independent Satisfaction Surveys are performed monthly by sampling our customer base. These surveys provide you with a voice on our sales, service, and administrative performance. Our employees’ compensation is influenced by your level of satisfaction.
• Imaging Technologies’ Customer Care Center is here for you if you feel you are not receiving the level of service you expect and deserve. The Customer Care Center works for YOU to set things straight.

The above Imaging Technologies Service Commitment applies to all equipment sold after Jan. 15, 1998 and is offered for the term of the lease or for a period of 3 years, whichever is greater. In addition, the guarantee is offered only to the original purchaser of the equipment. Equipment must be continuously maintained and serviced under a Imaging Technologies Maintenance Agreement using Imaging Technologies toners/developers exclusively.